Robert E. McFrazier
5921 117th St. S.E., Snohomish, WA 98296
425-337-5277
rmcfrazier@gmail.com	
Summary	
	Over ten years as a system architect, IT manager, software developer with a track record of producing extraordinary results.  Energetic self-starter with excellent analytical, organizational and technical skills.	
Computer skills	
	Languages
•	Proficient in: PHP, Perl, SQL, HTML, CSS, XML, JavaScript (AJAX), Bash
•	Familiar with: Java, C#, Visual Basic, ActionScript 3.0/Flex, Ruby, Python
Software
•	Database: MySQL 5/4, Microsoft SQL Server, Oracle 9i/10g
•	Platforms: CentOS 5/4, Red Hat Enterprise Linux 5/4/3, MS 2003 Ent. Server, MS Windows XP/Vista
•	Monitoring: Zenoss, Nagios
•	Web Servers: Apache 2.x/1.x, Tomcat 6.x/5.x, IIS 6.0/5.0
•	Application servers: WSO2 WSAS(Axis2), JBoss
•	Build/CI: Hudson, Cruise Control, Ant, Maven
•	Client-side JavaScript Frameworks: ExtJS, YUI
•	Server-side Frameworks: Zend Framework, Symfony, Spring
•	Virtualization: VMWare Server2, VMWare Workstation, Xen, EC2
Hardware
•	HP G4 DL360 / DL380
•	Dell PowerEdge 1950
•	Sun Fire V20
•	SonicWALL Pro 1260 Firewall/Router
•	SonicWALL SSL-VPN 2000
•	Adtran 1524ST Switch
•	3com Super Stack II 3300 Switch
•	Nortel BMC 400 PBX	
Experience	
	IT Manager	2007 - Present	
	ScienceOps -  Bothell, WA
•	Primary systems architect for a internet advertising optimization 3-tier application.
•	Created Web Service API and Java client library for advertising optimization application.
•	Created website for advertising optimization application.
•	Provided desktop computer support for local and remote users.
•	Maintained web, file, application and database servers (MS Windows XP, 2003, Red Hat Enterprise Linux 3 & 4, CentOS 5/4, Apache, MySQL, Active Directory, Axis2)
•	Configured and installed SSL-VPN.
•	Managed the builds and releases for several concurrent Java/C# projects.
•	Setup Server monitoring using Zenoss.
•	Racked and installed servers in co-location facility.
	
	PHP Web Developer / IT Manager	2005 - 2007	
	Teranode Corporation -  Seattle, WA
•	Planned and designed new server room, including electrical and HVAC.
•	Provided desktop computer support for local and remote users.
•	Developed and maintained corporate website (PHP, MySQL, HTML, JavaScript, DHTML)
•	Maintained QA Test lab (Red Hat Enterprise Linux 3 & 4, MS Windows XP, 2000, 2003, Oracle 10g, CVS)
•	Created and maintained user manager system with a MySQL database backend.  
•	Created and maintained secure file download system (PHP)
•	Helped to develop product demonstrations
•	Maintained web, file, application and database servers (MS Windows XP, 2000, 2003, Red Hat Enterprise Linux 3 & 4, CentOS 4, Apache, MySQL, Oracle 10g, Active Directory, Tomcat, JBoss)
•	Maintained and administrated PBX.
	
	Technical Support Specialist / Web Master	2004 - 2005	
	Satori Software - Seattle, WA
•	Taught weekly online training course on software installation, setup, and configuration.
•	Helped customers with software installation and configuration. 
•	Helped customers to follow US Postal regulations.
•	Helped customers setup and troubleshoot high speed mail printers.
•	Developed and maintained corporate website (ASP.NET, JavaScript, HTML)
•	Helped customers troubleshoot their web applications that accessed our web services (PHP, Perl, ASP, MySQL, Oracle, SQL Server)

Web Developer Trainer                                                                                           2001 - 2003
InfoSpace - Bellevue, WA
•	Created and managed training program from the ground up performing needs-analysis, record keeping, course development and delivery.
•	Created and delivered classroom courses on eight training topics, keeping the InfoSpace employees informed on changes to critical internal systems and tools.
•	Converted 11 classroom-based training courses to web-based training courses allowing easier access to training courses and easier course maintenance.
•	Created and delivered training for proprietary Web Server, Debugger, and Scripting Language easing internal cross-training and for training new hires.
•	Performed Training Administration duties using ElementK, an online training vendor, to offer Microsoft Office Suite Application and Project Management training allowing easy and up to date access to Microsoft Desktop and Project Management training.
•	Performed training needs-analysis identifying training gaps across all six InfoSpace divisions.
•	Deployed telephone etiquette web-based training for call center technicians and three customer service groups filling a recognized training gap.
•	Kept and maintained records of employee training fulfilling legal record keeping requirements.

Web Developer                                                                                                        2000 - 2001
Nordstrom.com - Seattle, WA
•	Built and maintained E-commerce website application allowing site visitors to make purchases from Nordstrom.com.
•	Gathered visitor information to aid in site personalization.
•	Maintained back-end database application that was used to manage and enhance product inventory data.
•	Using ASP and SQL built and maintained front-end client website application.

Technical Trainer                                                                                                    1995 - 2000
Qwest (formerly US WEST) - Seattle, WA
•	Training specialists responsible for building training material and training call center technicians.
•	Trained Field Techs, Customer Service Techs, and Switch Techs resulting in increased performance and reduced call-backs.
•	Developed and delivered a 6 week training course for call center new hires and cross-trainers allowing the rapid growth of a call center.
•	Delivered training on WFA-C, WFA-DI, WFA-DO, REACT, REACT2000, Predictor, SARTS, AD4, 5ESS and DMS switches, and OPS/INE for talking to DACS, LFACS, TIRKS, BOSS, CARS, SOLAR.

Telecommunications Systems Control                                                                    1990 - 1995
United States Air Force (Osan AFB South Korea, Croughton AFB  England)
•	Held Top Secret clearance.
•	Troubleshot and maintained microwave and satellite communications systems.
•	Troubleshot and maintained DMS 100/250 switching system.
•	Performed routine inspections and in-service testing on communication systems.
•	Troubleshot with end-users, inside and outside technicians.
	
Education	
	Kansas State University		
	Manhattan, Kansas
•	Computer Science Major